The Pixel 9 Pro from Google is making headlines again, but not for the best. The longevity of the phone has been questioned after some users complained that the camera bar was detaching from the back panel. This is the second time consumers have encountered this issue, as it was previously reported. Is there a problem with quality control or a design.
Camera Bar Issue
Recently, a Reddit user posted pictures of their Pixel 9 Pro, revealing that the camera bar was coming loose from the rear panel. The post has now been removed, though.
Key issues
- Gap Formation: The phone’s durability may be jeopardized if dust and water are able to enter via the space between the camera bar and the rear panel.
- IP68 Rating at Risk: Although the Pixel 9 Pro has an IP68 rating, this defect may render it useless.
- No Physical Damage: According to the impacted user, their cellphone was handled with care, never dropped, and was always shielded by a case and screen protector.
Previous Incident
This problem has happened to Pixel 9 Pro owners before. In a previous instance, a user left their phone on the bathroom sink while showering, which led others to hypothesize that moisture accumulation could be a role. However, exposure to moisture was not mentioned in the most recent case.
Google’s Response
In an attempt to find a remedy, the impacted user contacted Google customer service. They were told, however, that because their phone was 90 days old, Google’s policy prohibited returns or exchanges.
Although Google only accepts returns within 15 days, Pixel phones are covered by a one-year warranty. Due to their prompt reporting, the first person to experience this problem was able to obtain a replacement.
What Should Do
Precautions should be taken even though it’s unclear if this is a common problem. Here are some things you can do if you have a Pixel 9 Pro:
- Select the Correct Case: Steer clear of cases that are excessively tight since they could press on the camera bar.
- Choose Official Accessories: Take into account utilizing Google cases or reputable third-party companies such as Spigen.
- Keep an Eye Out for Gaps: Frequently inspect your phone for indications of fogging or separation around the camera bar.
